There are a few common reasons why the betongame app may not open or keeps crashing — try each solution in order.
- Check for Updates First: Install the latest version from the Play Store or the official betongame website. Older versions often stop working due to server updates.
- Clear App Cache: On Android, go to Settings → Apps → betongame → Storage → Clear Cache. Then relaunch the app.
- Restart your phone: Simple but often effective — turn your phone off, wait 30 seconds, then turn it back on.
- Check Your Internet Connection: The app may fail to load on a weak or unstable connection. Try switching between mobile data and Wi-Fi.
- Uninstall and Reinstall: If nothing works after all that, uninstall the betongame app and Download Page Download and install the latest APK from
- iOS users: Check whether the app has an update available on the App Store. If not, simply use betongame.me directly in your mobile browser — every feature is available there.
If none of the above works, take a screenshot of the issue and send it to support@betongame.me — the support team will look into it promptly.
Under betongame's policy, each person may only create one account — this is strictly enforced.
However, two members of the same household may each hold a separate account, provided that:
- Each person has a separate mobile number.
- Each person has their own national ID or identity document.
- You use a different payment account (bKash/Nagad) for withdrawals.
Things That Will Cause Problems:
- Two betongame accounts on the same mobile number — not possible; the system will block it.
- Two accounts under the same person's name or identity will be flagged during KYC verification, and both may be permanently closed.
- Opening another account to claim a bonus that belongs to an existing account — betongame's system is capable of detecting this.
Warning: If multiple accounts are detected, all of them will be closed along with any remaining balances. Details Terms & Conditionsis available here.
At betongame, the time it takes for winnings to be credited to your wallet after a bet or lottery result is confirmed may vary depending on the situation.
- Sports Betting (Pre-Match): Once the match ends and the result is confirmed, winnings are typically credited to your wallet within 5–15 minutes.
- Live Betting: Bet settlement is instant — processed as soon as the result is confirmed (typically within 1–3 minutes).
- Live Casino: Winnings are credited instantly at the end of each round.
- betongame Lottery: Winnings will be credited to your wallet within 30 minutes to 2 hours after the draw concludes.
- Slot Games: Instant — credited with the result of each spin.
Funds can be withdrawn as soon as they appear in your wallet — however, winnings from bonuses require the wagering conditions to be met first. If a bet result stays "Pending" for an extended period, contact support@betongame.me with the bet reference number.
Betongame charges no platform fees on withdrawals — you receive the full amount you withdraw. That said, bKash, Nagad, or your bank may apply their own transaction fees, which are outside betongame's control.
Withdrawal Limits & Timeframes:
- Minimum Withdrawal: ৳300
- Maximum per transaction: ৳50,000
- Daily maximum: ৳1,00,000 (after KYC verification)
- Processing time: Typically 15–30 minutes, up to 24 hours maximum
- bKash/Nagad: Fastest option — average processing time under 20 minutes
- Bank Transfer: 1–3 Business Days
For withdrawals, make sure your KYC is complete and use the same payment method as your deposit. Any winnings from bonuses require wagering conditions to be met before withdrawal.
KYC verification on betongame is typically required before withdrawals or for large transactions. The process is straightforward, and once your documents are submitted, you won't need to submit them again.
Required Documents:
- Proof of Identity (any one of the following): National ID (NID), passport, or driving licence — clear photos of both the front and back.
- Selfie: A selfie holding your ID — both your face and the card must be clearly visible.
- Proof of Address (if required): A recent bank statement or utility bill — may be requested in certain cases.
How to Submit:
- Log in to the betongame app or website.
- Go to Profile → "Identity Verification" or the "KYC" tab.
- Upload a photo of your document (JPG or PNG, max 5 MB).
- Verification is typically completed within 24–48 hours of submission.
Once verification is complete, you'll be notified by email or app notification. For any issues, contact support@betongame.me.
Yes, betongame's website works fully in a mobile browser — you can access every feature without installing the app.
Open betongame.me in Chrome, Firefox, or Safari — the site automatically adapts to your mobile screen (responsive design).
What You Can Do in the Browser:
- Login & Registration
- Live & Pre-Match Sports Betting
- Live Casino & Slots
- Lottery Participation
- Deposit & Withdrawal
- VIP Points & Profile Settings
What you miss out on compared to the app:
- You won't receive push notifications (available on the app only).
- Biometric login (fingerprint/face) is not supported in the browser.
- Loading speed is slightly slower than the app.
That said, for urgent situations or on a new device, the browser is always the easiest option. When you have time later, Download Page to download the app.
Betongame's welcome bonus comes with a wagering requirement of 15x the bonus amount. Here's an example to make it clear.
Example: You deposited ৳2,000 and received ৳2,000 as a bonus under the 100% offer.
- Wagering applies to the bonus amount only: ৳2,000 × 15 = ৳30,000.
- In other words, you need to place a total of ৳30,000 in bets before the bonus funds become withdrawable.
- You don't need to wager it all at once — it accumulates gradually.
How Wagering Is Calculated:
- Sports Betting: Bets placed at odds of 1.50 or higher count 100% toward wagering.
- Bets with odds below 1.50 do not count in full toward wagering requirements.
- Live Casino & Slots: 100% or partial contribution depending on the game — check the label next to each game in the lobby.
- The bonus is valid for 30 days — if wagering isn't completed within this period, the bonus will be forfeited.
You can track your current wagering progress in real time under Profile → "Bonus" tab. Full terms and conditions Terms & Conditionsis available here.